Refund policy

Returns and Refunds Policy

All sales made through Simon’s Studio Equipment are final. We do not accept returns, exchanges, or offer refunds under any circumstances.

Once an order has been placed and processed, it may not be canceled, returned, or refunded for any reason, including but not limited to dissatisfaction with the product, incorrect orders, shipping delays, damage, defects, or loss occurring during or after transit.

Damages and Issues

Please inspect your order upon receipt. Simon’s Studio Equipment is not responsible for any damage, defects, or issues once the order has been shipped. Any claims related to shipping damage, loss, or delays must be directed to the shipping carrier.

Exceptions / Non-Returnable Items

All items sold by Simon’s Studio Equipment are non-returnable and non-refundable. This includes sale items, custom or special-order products, gift cards, and any other merchandise sold through our store. No exceptions will be made.

Exchanges

We do not offer exchanges. Customers wishing to purchase a different item must place a new order.

European Union Customers

To the fullest extent permitted by applicable law, all sales are final and non-refundable. Any statutory consumer rights that cannot be excluded under applicable law remain unaffected.

Contact Information

If you have any questions about a product prior to purchase, please contact us at simonequip@outlook.com. Customers are responsible for reviewing all product information carefully before completing a purchase.